Protect Yourself from Phishing and Spoofed Email

Once in a while, you might receive emails that appear to be from 888.com, but in fact, they are from an untrustworthy source and could put you at risk. This is referred to as spoofed email.

Spoofed emails sometimes even come from a valid 888.com address. They usually ask you to click a link to a false website and enter personal information such as your Pacific Poker username, password or credit card number. This is called a phishing attack; an attempt to steal your identity information and, later, use it to commit fraud. To lure you, they may tell you that there is an urgent problem with your account.

How to identify a spoofed email

• The email describes a serious problem with your account. For example: Your account will be canceled if you do not respond.
• You are requested to confirm your account information by clicking on a link from the email.
• The embedded link looks genuine because it contains "888" or "Pacific Poker". Real 888.com websites are hosted on the "www.888.com" domain. We never use a web address such as "http://security888.com".
• There may be obvious grammatical or spelling errors. These errors help spoofed email pass through spam filters.

How to protect yourself

• Do not click on links in unsolicited emails: Even if you do not enter the personal information they are asking for, just clicking on the links can make your computer vulnerable to background installations of key logging software or viruses. 888.com will never ask you to verify your account information this way.
• Do not "unsubscribe": Never follow any instructions in an unsolicited email that claim to "unsubscribe" you from a mailing list. Many spoofers use this process to create a list of active email addresses.
• Keep track of your Pacific Poker account: Visit the "Game History" Page frequently from the Pacific Poker Lobby. If you do not recognize a transaction or suspect fraud, call us toll-free from the US and Canada at 1-800-480-5186. For toll-free numbers from other countries, please write us at: support@888.com

Report a spoofed email

Forward any suspicious emails to support@888.com

To enable us to investigate spoofed emails, please do not change or retype the subject line. Once you have forwarded an email to us, you should delete it from your inbox. We work aggressively with law enforcement agencies to investigate cases of spoofed email.

If you are a victim

First of all, don't panic. If you did click on a spoofed or suspicious email and you entered your Pacific Poker account information, you should call our customer support staff immediately, toll-free from the US & Canada at 1-800-480-5186. For toll-free numbers from other countries, please write us at support@888.com A support representative will work closely with you until your situation is resolved